Frequently Asked Questions
I haven't received my Mighty in the mail
To see the latest status on your order, click on the Order Status button in the order confirmation email that was sent to you or create an account to view all your orders.
Turning on and Setting up Mighty
Turn on Mighty by pressing the 'play/pause' button and waiting approximately 30 seconds for the LED to turn from solid green to flashing green. You will then be able to connect to our mobile app (links to the play store and app store available above) and be guided through the set-up guide. For further instruction please see our “Setting Up My Mighty” video by clicking here
Connecting my Mighty to the mobile app
Navigate to the Connections tab (bottom left) and click on the Bluetooth icon to see all Mightys in your proximity. Click the plus button (“+”) next to your Mighty to connect.
GOOD TO KNOW If Mighty’s LED blinks blue, you need to press the play/pause button on the Mighty in order to establish the connection. (Note: The blue LED only occurs in certain versions of the Mighty)
Updating my Mighty to the latest software
iOS users: Navigate to the App Store app and click on the Updates button on the bottom of the screen. Scroll down to the Mighty app, select it, and click the Update button to initiate the update process.
Android users: Navigate to the Google Play app and click on the menu button on the top left of the screen. Scroll down and select My apps & games. Click on the Updates (if applicable) or the Installed tab and scroll down to the Mighty app. Click the Update button to initiate the update process."
FIRMWARE Mighty will automatically check for updates after establishing a connection to a WiFi network. You will be prompted to initiate an update if one is available. Plug Mighty into a charger and follow the on-screen instructions. It typically takes five minutes to complete an update.
GOOD TO KNOW If you don’t receive the prompt, navigate to the User tab (bottom right) and click “Software Update” to manually run the update
Syncing music to my Mighty
Connect your Mighty to the app and click on Your Music at the top of the screen to see all the playlists in your Spotify library. Scroll through the list and click the plus button (“+”) next to each playlist that you would like to sync.
Once you have selected one or more playlists, the grey SYNC button will turn blue. Tap it. The Mighty image to the left of the SYNC button will display the percentage of the sync that has been completed. You can also navigate to the Mighty screen to view the sync progress. On the Mighty screen, a grey checkmark will be displayed to the left of any playlist that is in the process of being synced. A blue checkmark will be displayed to the left of any playlist that has been synced.
Note: If you are experiencing any issues during the syncing process you may need to update to the latest version of our mobile app to resolve the issue. Naviagte to the App Store or Play Store to check for any available update.
Connecting my Bluetooth accessory
To connect your Bluetooth accessory:
1. Put your Bluetooth accessory in pairing mode, which is generally denoted by a blinking blue and/or red LED (this may be different than just turning on the accessory)
2. Connect Mighty to the mobile app, navigate to the Connections tab (bottom left), click the Bluetooth logo at the top of the screen, and pull down on the screen to search for all Bluetooth accessories in your proximity.
3. Press the plus (“+”) button next to the name of the Bluetooth accessory to pair and connect it with your Mighty. A blue checkmark will be displayed to the left of the Bluetooth accessory name and you will hear a two-tone beep through the Bluetooth accessory to indicate that the connection was successful. Press the play/pause button on your Mighty to initiate playback through the Bluetooth accessory.
GOOD TO KNOW Mighty does not require a PIN to establish a connection with Bluetooth accessories
Mighty will automatically reconnect to any previously paired Bluetooth accessory in your proximity. If Mighty doesn't automatically reconnect to the Bluetooth accessory, please follow these steps:
1. Start with Mighty and the Bluetooth accessory powered off.
2. Power on Mighty and wait for the LED to blink green, indicating that it’s powered on.
3. Power on the Bluetooth accessory.
4. You will hear a two-tone beep through the Bluetooth accessory to indicate that the reconnection was successful.
If you've followed the steps above and still cannot reconnect to the Bluetooth accessory, please email us at email@example.com and we'll respond within one business day to help you troubleshoot
Shuffling music on my Mighty
Press and hold the Playlist Selector button for three seconds to toggle on/off shuffle mode. If you're not running the latest firmware version please navigate to the user tab of the mobile app and select 'software update'.
My Mighty's LED is stuck solid green
I hear a voice saying "Spotify login failed" when I try to play music on Mighty.
Please check to see that you are using the most up to date version of our mobile app. Naviagte to the App Store or Play Store to check for any available update. Once you have completed the update perform a refresh on your playlists.
If you already have the latest version of the mobile app installed please try the following steps to re-establish your Spotify login in the Mighty:
- Connect your Mighty back to your mobile app
- Connect the Mighty to WiFi
- Logout of Spotify within the Mighty app
- Log back into Spotify within the Mighty app
- Then click "Refresh" in the Music tab to re-sync your playlists
Setting up Stay Fresh automated sync
Stay Fresh setting will automatically refresh of all playlists currently synced to your Mighty at a set time each night. To enable: 1. In the app, navigate to the User tab (bottom right), click Stay Fresh, and turn Stay Fresh on 2. Plug your Mighty into a charger at night 3. Make sure that your Mighty has a WiFi connection (Mighty will automatically reconnect to the last network you connected it to)
What countries do you ship to?
We ship globally! Shipping cost and delivery times vary based on the shipping service selected and specific country.
If you are not satisfied with your purchase from bemighty.com, you may request a full refund for the purchased price of the product minus all associated costs (see below for more details) within 30 days from the date of purchase. Please contact us at firstname.lastname@example.org for return instructions and a return authorization number. You will be responsible for paying for all shipping costs plus any additional VAT/customs fees, except where prohibited by law.
Mighty will provide US customers with a return shipping label. Non-US customers are responsible for shipping back the Mighty on their own and providing tracking information. If the original product packaging has been opened, a 15% restocking fee will also be deducted from the refund. Mighty products purchased other than through bemighty.com must be returned in accordance with their respective refund and return policy.
To be eligible for a full refund, the product must be in the same condition as you received it and must be in its original packaging. Mighty will not provide refunds for any product which is damaged, missing parts, and/or not in its original packaging. We may request a receipt or original proof of purchase prior to issuing a full refund. Once your returned product is received and inspected by Mighty, we will notify you via email (1) that we received your product; and (2) whether your request for a refund has been approved or rejected. If your request for refund is rejected, we will give our reasoning and, if possible, provide ways to remedy the rejected request for a refund. If approved, your refund will be processed through the original method of payment within 15 business days.
This policy applies to orders purchased on the Mighty website only. All other channels will adhere to their respective return policies.
Exchanges of Mighty products only apply if the product is found defective per our Limited Warranty.
Mighty Audio, Inc. (“Mighty”) warrants that the Mighty device (‘the “Product”) shall be free from material defects in materials and workmanship under normal use for a period of nine (9) months from the date of original purchase. See our Support Topics for more details.
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