Help Center – Mighty

Mighty Help Center

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COMMON TOPICS

Setting up my Mighty

Please see our “Setting Up My Mighty” video by clicking here

My Mighty's LED doesn't turn on

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

Connecting my Mighty to the mobile app

Navigate to the Connections tab (bottom left) and click on the Bluetooth icon to see all Mightys in your proximity. Click the plus button (“+”) next to your Mighty to connect.

GOOD TO KNOW If Mighty’s LED blinks blue, you need to press the play/pause button on the Mighty in order to establish the connection. (Note: The blue LED only occurs in certain versions of the Mighty)

Shuffling music on my Mighty

You can shuffle the order of songs in your playlist if you’re running software version 1.0. If you're running version 1.0, press and hold the Playlist Selector button for three seconds to toggle on/off shuffle mode. If you're not running version 1.0, please search the FAQ for the questions titled "How do I update the Mighty app?" and "How do I update my Mighty's firmware?" for more info up updating your software.

Connecting my Bluetooth accessory

To connect your Bluetooth accessory:

1. Put your Bluetooth accessory in pairing mode, which is generally denoted by a blinking blue and/or red LED (this may be different than just turning on the accessory)
2. Connect Mighty to the mobile app, navigate to the Connections tab (bottom left), click the Bluetooth logo at the top of the screen, and pull down on the screen to search for all Bluetooth accessories in your proximity.
3. Press the plus (“+”) button next to the name of the Bluetooth accessory to pair and connect it with your Mighty. A blue checkmark will be displayed to the left of the Bluetooth accessory name and you will hear a two-tone beep through the Bluetooth accessory to indicate that the connection was successful. Press the play/pause button on your Mighty to initiate playback through the Bluetooth accessory.

GOOD TO KNOW Mighty does not require a PIN to establish a connection with Bluetooth accessories

Mighty will automatically reconnect to any previously paired Bluetooth accessory in your proximity. If Mighty doesn't automatically reconnect to the Bluetooth accessory, please follow these steps:
1. Start with Mighty and the Bluetooth accessory powered off.
2. Power on Mighty and wait for the LED to blink green, indicating that it’s powered on.
3. Power on the Bluetooth accessory.
4. You will hear a two-tone beep through the Bluetooth accessory to indicate that the reconnection was successful.

If you've followed the steps above and still cannot reconnect to the Bluetooth accessory, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot

Syncing music to my Mighty

Connect your Mighty to the app and click on Your Music at the top of the screen to see all the playlists in your Spotify library. Scroll through the list and click the plus button (“+”) next to each playlist that you would like to sync. 

Once you have selected one or more playlists, the grey SYNC button will turn blue. Tap it. The Mighty image to the left of the SYNC button will display the percentage of the sync that has been completed. You can also navigate to the Mighty screen to view the sync progress. On the Mighty screen, a grey checkmark will be displayed to the left of any playlist that is in the process of being synced. A blue checkmark will be displayed to the left of any playlist that has been synced.

Setting up Stay Fresh automated sync

Stay Fresh setting will automatically refresh of all playlists currently synced to your Mighty at a set time each night. To enable: 1. In the app, navigate to the User tab (bottom right), click Stay Fresh, and turn Stay Fresh on 2. Plug your Mighty into a charger at night 3. Make sure that your Mighty has a WiFi connection (Mighty will automatically reconnect to the last network you connected it to)

What countries do you ship to?

We ship globally! Shipping cost and delivery times vary based on the shipping service selected and specific country.

Return Policy

If you are not satisfied with your purchase from bemighty.com, you may request a full refund for the purchased price of the product minus all associated costs (see below for more details) within 30 days from the date of purchase. Please contact us at heyo@bemighty.com for return instructions and a return authorization number. You will be responsible for paying for all shipping costs plus any additional VAT/customs fees, except where prohibited by law.

Mighty will provide US customers with a return shipping label. Non-US customers are responsible for shipping back the Mighty on their own and providing tracking information. If the original product packaging has been opened, a 15% restocking fee will also be deducted from the refund. Mighty products purchased other than through bemighty.com must be returned in accordance with their respective refund and return policy.

To be eligible for a full refund, the product must be in the same condition as you received it and must be in its original packaging. Mighty will not provide refunds for any product which is damaged, missing parts, and/or not in its original packaging. We may request a receipt or original proof of purchase prior to issuing a full refund. Once your returned product is received and inspected by Mighty, we will notify you via email (1) that we received your product; and (2) whether your request for a refund has been approved or rejected. If your request for refund is rejected, we will give our reasoning and, if possible, provide ways to remedy the rejected request for a refund. If approved, your refund will be processed through the original method of payment within 15 business days.

This policy applies to orders purchased on the Mighty website only. All other channels will adhere to their respective return policies.

Exchanges of Mighty products only apply if the product is found defective per our Limited Warranty.

Warranty Policy

Mighty Audio, Inc. (“Mighty”) warrants that the Mighty device (‘the “Product”) shall be free from material defects in materials and workmanship under normal use for a period of nine (9) months from the date of original purchase. See our FAQ for more details.

More Resources

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FAQ

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