FAQ

Known Issues

My Mighty's LED is stuck on solid green.

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

My Mighty's LED never turns on when I plug it into a charger.

Please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I can't hear music when using Mighty with Bose wired headphones.

We have released a new software update (v1.0) that supports Bose wired headphones. Please follow these steps to install:

Connect your Mighty to the app via Bluetooth
Connect your Mighty to WiFi, then you'll receive a prompt in the app to install the software update. (Note: If you don’t receive the prompt, navigate to the User tab (bottom right) and click “Software Update” to manually run the update)
After the update is installed, please try using your Bose wired headphones

I can't hear music when using Mighty with my Bose SoundSport wireless headphones.

There's a known compatibility issue between older version of the Mighty firmware and the Bose SoundSport wireless headphones.

GOOD TO KNOW
This issue was resolved with our recent firmware release (v1.0). To update to the latest firmware, connect Mighty to the app, give it a WiFi connection, navigate to the User tab (bottom right), and click ""Software Update"". To check which version of the Mighty firmware that you're running, click ""About"" and look at the number listed below ""Mighty Version"".

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Connecting Mighty to App

How do I connect my Mighty to the mobile app?

Navigate to the Connections tab (bottom left) and click on the Bluetooth icon to see all Mightys in your proximity. Click the plus button (“+”) next to your Mighty to connect.

GOOD TO KNOW
If Mighty’s LED blinks blue, you need to press the play/pause button on the Mighty in order to establish the connection. (Note: The blue LED only occurs in certain versions of the Mighty)

How do I disconnect my Mighty from the app?

Navigate to the Connections tab (bottom left) and click on the Bluetooth icon at the top of the screen to see your Mighty. You’ll see a blue checkmark to the left of your Mighty’s name to indicate that it's connected to the mobile app. Swipe left on your Mighty’s name to display the disconnection icon, then tap the icon to disconnect your Mighty from the app.

My Mighty isn't showing up in the app. What should I do?

First, make sure that your Mighty is plugged into a charger. The LED should turn green for thirty seconds while Mighty powers on, then should turn white to indicate that it's charging. If the LED doesn't turn any color or is stuck on solid green, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

If the LED is white and your Mighty still isn't showing up in the app, please try the following:

- Restart Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger).
- Android users only: Turn off your phone's Location services and Bluetooth services, wait 5 seconds, then turn them back on. You may need to do this through the Settings on your phone as opposed to the Quick Access bar. Then, open the Mighty mobile app and try to connect your Mighty again. If prompted, you must give Mighty access to your location (this is an Android specific Bluetooth Low Energy requirement).

If the above steps do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

My Mighty shows up in the app but I can't connect to it. What should I do?

1. Look at Mighty when you attempt to connect it to the app. If Mighty’s LED blinks blue, you need to press the play/pause button in order to establish the connection.
2. Restart Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger).
3. Close and re-open the mobile app.
4. - Android users only: Turn off your phone's Location services and Bluetooth services, wait 5 seconds, then turn them back on. You may need to do this through the Settings on your phone as opposed to the Quick Access bar. Then, open the Mighty mobile app and try to connect your Mighty again. If prompted, you must give Mighty access to your location (this is an Android specific Bluetooth Low Energy requirement).

If the steps above do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

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Connecting Mighty to a Bluetooth accessory

Does my Mighty work with all Bluetooth accessories (e.g. headphones and speakers)?

Mighty works with the vast majority of Bluetooth accessories. If Mighty's not working with your Bluetooth accessory, please read through this FAQ for more information on connecting Mighty to Bluetooth accessories. If you still can't resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

How do I connect my Mighty to a Bluetooth accessory for the first time?

1. Put your Bluetooth accessory in pairing mode, which is generally denoted by a blinking blue and/or red LED (this may be different than just turning on the accessory)
2. Connect Mighty to the mobile app, navigate to the Connections tab (bottom left), click the Bluetooth logo at the top of the screen, and pull down on the screen to search for all Bluetooth accessories in your proximity.
3. Press the plus (“+”) button next to the name of the Bluetooth accessory to pair and connect it with your Mighty. A blue checkmark will be displayed to the left of the Bluetooth accessory name and you will hear a two-tone beep through the Bluetooth accessory to indicate that the connection was successful. Press the play/pause button on your Mighty to initiate playback through the Bluetooth accessory.

GOOD TO KNOW
Mighty does not require a PIN to establish a connection with Bluetooth accessories

How do I reconnect my Mighty to a Bluetooth accessory?

Mighty will automatically reconnect to any previously paired Bluetooth accessory in your proximity. If Mighty doesn't automatically reconnect to the Bluetooth accessory, please follow these steps:

1. Start with Mighty and the Bluetooth accessory powered off.
2. Power on Mighty and wait for the LED to blink green, indicating that it’s powered on.
3. Power on the Bluetooth accessory.
4. You will hear a two-tone beep through the Bluetooth accessory to indicate that the reconnection was successful.

If you've followed the steps above and still cannot reconnect to the Bluetooth accessory, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

How do I disconnect my Mighty from a Bluetooth accessory?

Connect Mighty to the app, navigate to the Connections tab (bottom left), and click the Bluetooth logo at the top of the screen. A bluecheck will be displayed to the left of the Bluetooth accessory that is currently connected to Mighty. Swipe left on the Bluetooth accessory to display an unlinked chain icon, then tap the unlinked chain icon to disconnect it from Mighty.

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Your Spotify Account

How do I connect my Spotify account to Mighty?

We recommend that you follow the Mighty Setup Guide. Power on your Mighty, plug it into a charger, and launch the mobile app. Click ""Setup"" and follow the on-screen instructions. You will be guided through the Spotify account connection process.

You can manually connect your Spotify account to Mighty by clicking ""No Thanks"" on the Mighty Setup Guide page. Navigate to the Connections tab (bottom left) and click on the Spotify icon at the top of the screen, then click ""Connect"" to connect your Spotify account to Mighty. You will be redirected to Spotify establish the connection, then redirected back to the Mighty app. A green checkmark will be displayed next to the Spotify icon to indicate that the connection was successful.

GOOD TO KNOW
You must have a Spotify Premium account in order to take your playlists offline with Mighty. If you don’t have a Spotify Premium account, you can get one at www.spotify.com/premium.

How do I disconnect my Spotify account from Mighty?

Navigate to the Connections tab (bottom left), click on the Spotify icon at the top of the screen, then click "Logout".

How do I switch the Spotify account that's connected to Mighty?

Open the Spotify app on your phone and click "Settings" in the upper right-hand corner of the app. Click "Logout", then follow the on-screen instructions to login to the desired Spotify account. If you do not have the Spotify app installed on your phone, open and web browser and go to spotify.com to sign into the account that you would like to connect to Mighty. Then navigate to the Connections tab (bottom left) and click on the Spotify icon at the top of the screen, then click "Connect" to connect your Spotify account to Mighty. You will be redirected to Spotify establish the connection, then redirected back to the Mighty app.

I get a "connection failed" or "No Internet connect" error when I try to connect my Spotify account to Mighty. What should I do?

We leverage the native Spotify mobile app (or the web-based login) to log you into Spotify. Please try to delete both the native Spotify app and the Mighty app from your phone, then re-download both of them. Then, launch the Mighty app and sign in through Spotify through the app.

GOOD TO KNOW
There may be some issues if you have reached your 3 offline device limit on your Spotify account. Please login to your Spotify account to check and if you reached your maximum 3 offline devices, to remove one and then try again.

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Software Updates

What are the latest versions of the Mighty app and Mighty firmware?

- iOS app: v1.9
- Android app: v0.36
- Mighty firmware: v1.0"

How do I check which version of the Mighty app and Mighty firmware that I'm running?

Connect Mighty to the app, navigate to the User tab (bottom right), and click "About".

How do I update the Mighty app?

- iOS users: Navigate to the App Store app and click on the Updates button on the bottom of the screen. Scroll down to the Mighty app, select it, and click the Update button to initiate the update process.
- Android users: Navigate to the Google Play app and click on the menu button on the top left of the screen. Scroll down and select My apps & games. Click on the Updates (if applicable) or the Installed tab and scroll down to the Mighty app. Click the Update button to initiate the update process.

How do I update my Mighty's firmware?

Mighty will automatically check for updates after establishing a connection to a WiFi network. You will be prompted to initiate an update if one is available. Plug Mighty into a charger and follow the on-screen instructions. It typically takes five minutes to complete an update.

GOOD TO KNOW
If you don’t receive the prompt, navigate to the User tab (bottom right) and click “Software Update” to manually run the update

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Company

Who created Mighty?

Check out the About Us page here.

What is Mighty's relationship with Spotify?

Mighty is an official Spotify partner. We're working closely with Spotify to make the Mighty experience as awesome as possible.

Where is Mighty headquartered?

Mighty is proudly headquartered in Venice, CA.

How many people work for Mighty?

Check out the Mighty Team page here.

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Return/Exchange Policy

Incorrect Shipping Addresses

If you have not updated your shipping address as requested, we are not responsible for fulfilling your Mighty. Please check with your local mail provider to receive your shipment or update as necessary.

Shipping Damages - Upon Receipt

Please review your shipment and let us know of any shipping damages within 24 hours. We will gladly send you a replacement. Please contact heyo@bemighty.com for return instructions.

Within 30 Days

If you are not satisfied with your purchase from bemighty.com, you may request a full refund for the purchased price of the product minus all associated costs (see below for more details) within 30 days from the date of purchase. Please contact us at heyo@bemighty.com for return instructions and a return authorization number. You will be responsible for paying for all shipping costs plus any additional VAT/customs fees, except where prohibited by law.

Mighty will provide US customers with a return shipping label. Non-US customers are responsible for shipping back the Mighty on their own and providing tracking information. If the original product packaging has been opened, a 15% restocking fee will also be deducted from the refund. Mighty products purchased other than through bemighty.com must be returned in accordance with their respective refund and return policy.

To be eligible for a full refund, the product must be in the same condition as you received it and must be in its original packaging. Mighty will not provide refunds for any product which is damaged, missing parts, and/or not in its original packaging. We may request a receipt or original proof of purchase prior to issuing a full refund. Once your returned product is received and inspected by Mighty, we will notify you via email (1) that we received your product; and (2) whether your request
for a refund has been approved or rejected. If your request for refund is rejected, we will give our reasoning and, if possible, provide ways to remedy the rejected request for a refund. If approved, your refund will be processed through the original method of payment within 15 business days.

This policy applies to orders purchased on the Mighty website only. All other channels will adhere to their respective return policies.

Exchanges of Mighty products only apply if the product is found defective per our Limited Warranty.

After 30 Days

After 30 days, we may replace your product in accordance with our Limited Warranty policy only. We cannot accept returned products damaged through normal wear and tear.

Warranty Policy

What is Mighty's 9-Month Limited Warranty?

Mighty Audio, Inc. (“Mighty”) warrants that the Mighty device (‘the “Product”) shall be free from material defects in materials and workmanship under normal use for a period of nine (9) months from the date of original purchase.

What does this warranty cover?

This Limited Warranty covers any material defects in the materials and workmanship of the Product. This Limited Warranty applies to the original purchaser and are limited to the terms found in this document. This Limited Warranty is only valid in territories and jurisdictions where the Product is sold by Mighty itself or authorized agents/resellers, and is valid to the extent permitted by law.

How long is the period of coverage?

The Limited Warranty is valid for a period of nine (9) months from the date of purchase (“Warranty Period”).

EXCEPT WHERE PROHIBITED BY LAW, ALL IMPLIED WARRANTIES SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION ON THE DURATION OF AN IMPLIED WARRANT, SO THE ABOVE LIMITATION MAY NOT APPLY.

Any replacement product will be warranted to the remainder of the original warranty period or thirty (30) days from receiving the replacement product, whichever is longer.

What will we do to correct problems?

If a defect arises within the Warranty Period, Mighty will, at its option:

- Repair the Product at no charge
- Replace the Product with a new or refurbished Product
Shipping and handling charges may apply except where prohibited by law. It is likely that any data stored in the Product will be lost or reformatted during repair of the product, and Mighty will not be responsible for any such damage or loss. Please ensure to sync your Product with our Mobile App to avoid any interruption or loss of data.

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Installing the App

How do I install the app?

To download the Mighty mobile app, search for ""Mighty Audio"" in the Apple App Store and Google Play Store. You can also use the links below:

- iOS users: https://www.bemighty.com/apple
- Android users: https://www.bemighty.com/android

What versions of iOS and Android is the app compatible with?

Mighty is compatible with iPhones operating with iOS 9.3.5 and higher and Android phones operating with Lollipop (5.0) and higher.

I'm receiving an error that the app is incompatible with my phone. What should I do?

Mighty is compatible with iPhones operating with iOS 9.3.5 and higher and Android phones operating with Lollipop (5.0) and higher. If your phone is running an earlier version of iOS or Android, you will not be able to install the app. Please refer to your phone's user manual to check if your device is compatible with a more recent version of the iOS or Android operating systems.

Is there an app for my Microsoft or Blackberry phone?

No. At this time, we do not have specific apps for Microsoft or Blackberry (non-Android) phones

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Connecting Mighty to a WiFi network

Why does Mighty need a WiFi connection to sync?

WiFi is used to sync your music to your Mighty as quickly as possible. Mighty cannot sync over a cellular connection at this time, but you can turn your phone into a WiFi hotspot and use that network to sync.

GOOD TO KNOW
Certain iPhones require the hotspot to be first connected to another device (e.g. a laptop) prior to connecting Mighty to it. The hotspot will not show up in the Mighty app unless another device is connected to it.

How do I connect my Mighty to a WiFi network?

Navigate to the Connections tab (bottom left) and click on the WiFi icon to see all WiFi networks in your proximity. Click the plus button (“+”) next to your WiFi network, then enter the WiFi network password on the next page to connect. In the app, a blue checkmark will appear to the left of the WiFi network’s name to indicate that the connection was successful.

How do I disconnect my Mighty from a WiFi network?

Navigate to the Connections tab and click on the WiFi icon at the top of the screen to see the WiFi network that your Mighty is connected to. A blue checkmark will appear to the left of the WiFi network’s name to indicate that your Mighty is connected. Swipe left on your WiFi network’s name to display the disconnection icon, then tap the icon to disconnect your Mighty from the WiFi network.

My WiFi network isn't showing up in the mobile app. What should I do?

While on the WiFi network screen, pull the screen all the way down in order to refresh the scan for WiFi networks. Wait 15 seconds and see if your WiFi network appears. You may need to try this a few times.

If the above does not work, please restart your Mighty. To power off, press and hold the play/pause button until the LED goes orange. Wait twenty seconds, then press the play/pause button to power Mighty back on. Mighty is fully powered on once the LED goes from solid green to blinking green (if not plugged into charger) or white (if plugged into charger). Once your Mighty is back on, reconnect it to the mobile app and try to search for a WiFi network again

If the steps above do not resolve the issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

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Your Mighty Account

How do I create a Mighty account?

We recommend that you follow the Mighty Setup Guide. Power on your Mighty, plug it into a charger, and launch the app. Click the Setup button and follow the on-screen instructions. You will be guided through the Mighty account setup process.

You can manually create a Mighty account by clicking ""No Thanks"" on the Mighty Setup Guide page. You will be redirected to the Mighty account login screen.

Why do I need to have a Mighty account in order to use Mighty?

For security purposes, you must be logged into a Mighty account in order to use the app.

How do I log into my Mighty account?

After you’ve logged into your Mighty account once, the mobile app will automatically log you back in each time you open the app. Your username will be displayed in the User tab (bottom right) to indicate that you’re logged in.

How do I log out of my Mighty account?

Navigate to the User tab (bottom right) and click "Logout". You will not be able to use the app while logged out of your Mighty account and you will be redirected to the Mighty account login screen.

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Managing your music

How do I sync playlists to my Mighty?

Connect your Mighty to the app and click on Your Music at the top of the screen to see all the playlists in your Spotify library. Scroll through the list and click the plus button (“+”) next to each playlist that you would like to sync.

Once you have selected one or more playlists, the grey SYNC button will turn blue. Tap it. The Mighty image to the left of the SYNC button will display the percentage of the sync that has been completed. You can also navigate to the Mighty screen to view the sync progress. On the Mighty screen, a grey checkmark will be displayed to the left of any playlist that is in the process of being synced. A blue checkmark will be displayed to the left of any playlist that has been synced.

How do I remove playlists from my Mighty?

Navigate to the Music tab (bottom middle) and click on the Mighty icon at the top of the screen to view all of your synced playlists. Swipe left on the playlist that you would like to remove to display the trash icon, then tap the icon to remove that playlist from Mighty. The playlist will be removed automatically, no sync is required.

Does my Mighty have to be plugged into a charger in order to sync?

No, Mighty does not have to be plugged into a charger in order to sync.

GOOD TO KNOW
If you're syncing a large number of songs (greater than 100), we recommend that you plug Mighty into a charger. Syncing requires a lot of processing power and plugging Mighty into a charger will ensure that the battery remains full.

None of my playlists are showing up in the Your Music screen. What should I do?

There's a known issue with Spotify usernames which contain special characters. We're working with Spotify on a fix, but in the interim we've found a somewhat cumbersome workaround. If you connect your Spotify account to your Facebook account and click the "Login with Facebook" link in the Mighty app, then your playlists should load as intended. Alternatively, move your Spotify subscription and playlists over to another account without a special character.

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POWER SETTINGS

How do I charge Mighty?

Plug one end of the charging cable in Mighty’s headphone jack and the other end into any USB outlet. Mighty’s LED will blink white while charging and will be solid white once fully charged.

How do I know when Mighty is charging?

Mighty’s LED will blink white while charging and will be solid white once fully charged.

How long does it take Mighty to fully charge?

Mighty takes approximately 30 minutes to charge from 0% to 80% full and an additional 30 minutes to charge from 80% to 100% full.

How do I know when Mighty is fully charged?

Mighty's LED will be solid white once fully charged.

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SPECS

How exactly does Mighty work?

See a visual of how Mighty works here.

Is Mighty water resistant or waterproof?

Mighty is water resistant, not waterproof. Mighty is officially rated IPX4, which means it can handle getting splashed, running in light rain, and drops of sweat. But no baths, please.

Can Mighty be used as a USB storage device to transfer files?

No. For security purposes, Mighty cannot be used as a USB storage device.

Miscellaneous

I encountered a bug or issue when using my Mighty. What should I do?

Start by reading through this FAQ. If you don't find an answer to your issue, please email us at heyo@bemighty.com and we'll respond within one business day to help you troubleshoot.

I'm giving my Mighty to someone else. What should I do before giving it away?

We require every Mighty to be registered to a specific user as a security measure. If you would like to give your Mighty someone else, you will need to de-register your Mighty. Here's how you de-register a Mighty from one user and register it with another user. Let's assume that the Mighty has been registered by User 1 and you'd like to give the Mighty to User 2.

1. Sign into the Mighty app with User 1.
2. Connect to the Mighty over Bluetooth.
3. Navigate to the User tab (bottom right) and click Logout. Important: This must be done while the Mighty is connected over Bluetooth.
4. Sign back into the Mighty app with User 2.
5. Connect to the Mighty over Bluetooth. You will receive a popup saying that existing playlists will be removed, click to continue.
6. The Mighty will be registered to User 2 moving forward.

I received a used Mighty from someone else. What should I do to set it up?

Plug your Mighty into a charger and download the mobile app from the App or Play store. Once you have the app, use the Setup guide in the app to setup your Mighty

Is Mighty Digital Rights Management (DRM) compliant?

Yes, Mighty is fully DRM compliant. Users are required to go back online at least once every thirty days or the music on your Mighty will stop playing.

Orders and Shipping

Do you guys collect customs duties/VAT for international shipments?

No, we do not collect customs duties/VAT. All international packages may be subject to duties/VAT. Please check with your local customs office and government for assessing the duties for your country.

What service are you using for shipping and what are the expected delivery times?

For domestic US, we are using USPS and the delivery times are estimated to be 2-4 days. For international orders, the average timing ranges from 1-4 weeks depending on the specific country, customers, and regional carrier.

Can I exchange my Mighty for a different color?

You can change your color choice any time before your Mighty ships out. Once it ships, you will no longer be able to switch color.

Do you sell Mighty outside of the US?

We do not currently sell in physical locations outside of the US. If you live outside of the US, you can order at www.bemighty.com - we ship globally.

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Need more info? Check our User Manual here.

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